Privacy policy

This policy explains what information Fakheem Afandi collects, how we use it, and the choices you have. By using our website and services, you agree to the practices described here.

Information we collect

• Order & delivery details — recipient name, phone number, and delivery address you provide to fulfill an order.
• Account details — your email address, used to sign in and to send one-time login codes.
• Order history — the products you buy and gift messages you add, so we can process and support your orders.
• Technical data — basic device and usage information collected automatically to keep the site secure and working.

How we use your information

• To process, deliver, and support your orders.
• To send login codes, order confirmations, and delivery updates.
• To improve our products, service, and website.
• To prevent fraud and keep our platform secure.

Who we share it with

We only share what’s necessary to run the service, and never sell your personal information. This includes:

• Delivery partners — to deliver your gift.
• Payment processors — to securely handle card payments. We never see or store your full card details.
• Service providers — hosting and infrastructure that operate our platform on our behalf.
• Legal authorities — where required by law.

Data retention

We keep your information for as long as needed to provide our services and to meet legal, accounting, or reporting obligations. You may ask us to delete your account and associated data at any time.

Your rights

You can request access to, correction of, or deletion of your personal information. To exercise any of these rights, email us at info@fakheem.com.

Contact

Questions about this policy? Reach us at info@fakheem.com.