Frequently asked questions
Where do you deliver?
We deliver worldwide and price your order in your local currency. We began close to home in Iraq and now ship gifts across the globe.
How can I pay?
You can pay with cash on delivery, or securely online by card at checkout. A final total is confirmed before dispatch.
Can I add a personal message?
Yes — add a card message during checkout, and choose a preferred delivery date so your gift arrives right on time.
How do I track my order?
Use your order number on the order tracking page to see its status any time after checkout.
What is your return policy?
Perishable and personalized items (like flowers, food, and custom gifts) cannot be returned once dispatched. If an item arrives damaged, incorrect, or incomplete, contact us within 48 hours for a replacement or full refund.
How do I sign in?
Enter your email and we will send a one-time code — no password to remember.
Still have a question? Contact us or email info@fakheem.com.